1. Order Cancellation
A. Cancellation Before Shipment
Orders can be cancelled within 24 hours of placing the order or before the order is shipped (whichever is earlier).
To cancel your order, please email us at:
📧 krunchofjoy12@gmail.comIf approved, the refund will be processed to your original payment method.
B. Cancellation After Shipment
Orders cannot be cancelled once they have been shipped.
You may refer to the Return section below (if applicable).
2. Returns Policy
We accept returns under the following conditions:
The product is damaged, defective, or incorrect
The return request is made within 48 hours of delivery
The product is unused and in original packaging
To request a return:
Email us at krunchofjoy12@gmail.com
Include your Order ID
Attach clear photos of the product and packaging
We will review your request and provide return instructions if approved.
3. Non-Returnable Items
The following items are not eligible for return:
Used products
Opened or tampered food items (if applicable)
Products damaged due to misuse
Items returned without original packaging
4. Refund Process
If your return is approved:
Refunds will be processed within 5–7 business days
The refund will be credited to the original payment method
Payment processing is handled securely via Razorpay
Please note:
It may take additional time (5–10 business days) for the refund to reflect in your bank account depending on your bank.
5. Damaged or Incorrect Orders
If you receive:
A damaged product
A defective product
The wrong item
Please contact us within 48 hours of delivery with:
Order ID
Photos of the product
Photos of packaging
We may offer:
Replacement
Store credit
Refund (based on case review)
6. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again.
Contact your bank/payment provider.
If the issue persists, email us at krunchofjoy12@gmail.com.
7. Shipping Costs for Returns
If the return is due to our error (damaged/wrong item), we will bear the return shipping cost.
If the return is for any other approved reason, shipping charges may not be refundable.
8. Changes to This Policy
Krunchofjoy reserves the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date.
9. Contact Us
For any refund or cancellation queries, contact:
Krunchofjoy
📧 Email: krunchofjoy12@gmail.com
🌐 Website: https://krunchofjoy.in/